Account access
Help with sign in, email verification, password reset, Apple Sign In, Google Sign In, and account deletion.
Support
How can we help?
Get help with Vyla account access, cycle tracking, LH test logging, wearable sync, subscriptions, and privacy requests. Support is available by email or through the form below.
Support topics
Cycle tracking
Questions about period logs, ovulation predictions, fertile windows, symptoms, mood, sleep, stress, and reports.
LH tests and images
Support for camera access, photo library uploads, manual LH results, and test strip analysis availability.
Wearables
Help connecting Vyla Band or supported health sources, syncing Bluetooth data, and reviewing wearable wellness signals.
Billing
Questions about Premium, trials, renewals, cancellations, receipts, and subscription access.
Privacy and data
Requests for data export, data deletion, privacy settings, sensitive health data questions, and policy support.
Send a support request
Quick links
Common questions
How quickly does Vyla respond?
We aim to respond within 1-2 business days. Please include the email address on your Vyla account so we can find the right record.
Should I include health details in a support request?
Only include sensitive health details if they are needed to resolve the request. For privacy or data rights requests, include your account email and the action you want us to take.
Can support give medical advice?
No. Vyla is a wellness and cycle tracking app, not a medical device or healthcare provider. For medical concerns, contact a qualified healthcare professional.